Support Engineering Manager

О вакансии

• Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
• Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.
• Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.
• The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles.
• Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
• The company is founder-led, profitable, and growing.
• Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud.
• They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting.