Customer Support Agent

О вакансии

• What to expect of your role: We are looking for a Customer Support Agent for a fully remote role, acting as the main point of contact for customers and collaborating with internal teams to resolve issues.
• You will be expected to: Act as the main point of contact for customers actively using the product; Respond to customer inquiries in a timely and professional manner; Provide customer support via email and chat; Gain a good understanding of the product to effectively answer customer questions; Communicate with other team members to find solutions when needed; Escalate inquiries to the relevant departments when required.
• (Full training will be provided.) What you need to succeed in this role: Fluent Polish speaker; Good communication skills and a customer-oriented mindset; Active listening skills, patience, and attention to detail; Ability to manage time effectively in a shift-based environment; Affinity with technology; Previous Customer Support experience is required; Previous iGaming experience is a plus; English level: B2 for internal communication.
• Work Model & Schedule: Fully remote role; Shift-based position; Day shifts only (no night shifts); Working days: 4 days on / 2 days off; Shifts may include weekends.
• About our corporate culture: As an international team, we are motivated by the freedom to do our best work.
• Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely.
• We invest in the potential of each person, confident that together, our skills will shape the company’s future success.
• Reasons to join us: Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in; We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do; We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance; You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path; Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas; You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work; At our company, we prioritise the health and well-being of our employees, which is why we offer comprehensive health insurance plans; Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others; With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.